To figure out what size rug you need, it can be helpful to measure your space for a minimum and maximum length and width. One of the most common design mistakes is buying a rug that is too small for a room. As a rule of thumb, the edge of your rug should be 1-2 ft. from the room’s perimeter. For a living room, your rug should be large enough that the front legs of the furniture are on it (or all four legs). Before you visit us, sketch the shape of your room along with room dimensions and draw where your furniture is positioned. You can also take a picture of your space or bring in fabric samples to share with our design team so we can better advise you.

One of the benefits of scheduling our in home experience is that it allows our team to provide ideal sizing advice while we are in the space.

Yep! Our Check Out program allows you to take rugs and samples of all sizes home for up to 48 hours to make sure they are a perfect fit for your space.

Wool is an incredibly resilient and long lasting material, as long as it is cared for properly. The more you love and care for your rugs, the more they will love you back.

Spot Cleaning: Promptly attend to spills by blotting them with a clean wet cloth or paper towel to lift the initial contents. Continue to use blotting motions whenever possible with a mild cleaning agent - our favorite wool friendly cleaning solution is 50% distilled white vinegar and 50% water (keep a spray bottle on hand, you will thank yourself later). Some of the more stubborn stains can take a handful of applications over a 24 hour period, but the majority of stuff will come out if you allow the wool to work its magic. It is important to avoid using any harsh chemical based cleaning agents on rugs made from natural fibers as it can damage the fiber permanently. Rugs made from synthetic fibers (polys) are typically okay to be cleaned using any spot cleaner of your choice.

Regular Vacuuming: Vacuum your rugs on a low / gentle setting regularly to prevent dirt from settling deep into the fibers. Use a vacuum cleaner without a brush attachment (or turn off the rotation of the brush - often times this is the hardwood floor setting). This will minimize the stress put on the fibers over the lifetime of the rug. A couple of times a year, it can be helpful to roll your rug up and vacuum underneath the rug and pad. If you use a house cleaning service, it is important to make sure they are aware of how to care for your rugs properly too.

Rotate Periodically: If your rug is in an area with particularly high traffic area, it can be helpful to rotate your rug occasionally.

Professional Cleaning: Every 3-5 years, consider professional cleaning to remove deep-seated dirt and provide a "reset" for your rug. Make sure it is someone that specializes in cleaning handmade, natural fibered rugs. We work with a wonderful company here locally - you can drop it off to us anytime during our open store hours. (See cleaning F.A.Q. for more information)

As long as our maker has the rug in that particular size in stock and ready to ship, they typically get to us within 7-10 days. When it arrives, it typically takes us 24-48 hours to get it thoroughly inspected and flat. We will always let you know as soon as your rug arrives and is ready for pick up.

If your rug needs to be made in a custom size, lead times can vary from a few weeks to a couple of months. We will always provide you with expected wait times based on the rug you happen to fall in love with.

Yes, a large majority of our makers allow us to drop ship your rugs to homes outside of Central Oregon. Shipping costs may apply in this scenario.

Yes, we sell two types of rug pads and do our best to keep all of the common sizes in stock. Both of our pad types are made with all natural rubber and felt - meaning they will never damage your flooring, leave any residue, or disintegrate like a lot of the petroleum or latex based ones you will find in the big box stores. Both of our pads types have a 10 year warranty on them. The thicker of the two is the one designed for going on wall to wall carpet and heated floors.

Thinner waffle type (about 1/8" thick - we use this a lot with entry rugs, dining rooms, runners, any scenarios where we need to keep the pile height lower for door clearance or other reasons.

5x8: $79

6x9: $99

8x11: $149

9x12: $169

10x14: $249

12x15: $299

12x18: $329

Runners & Entries:

3' wide roll: $4/ linear foot

4'wide roll: $5 / linear foot

Thicker rubber & felt type (about 1/4" thick - we use this a lot in living rooms, bedrooms, and in any scenarios where clients want to add some more cushion under foot). This is the pad you will need to go on CARPET or HEATED FLOORING.

5x8: $99

6x9: $119

8x11: $169

9x12: $189

10x14: $269

12x15: $319

12x18: $349

3' wide roll: $5 / linear foot

4'wide roll: $6 / linear foot

Pad cutting service options:

-For any pads coming off of our 3' or 4' roll: $15 / pad

-Larger sizes (5x8 and up): $30 / pad

*we need exact rug dimensions to be provided if we don't have the rug at our shop, this allows us to cut it exactly to recommended size to allow the rug to bevel over the pad naturally

While we don't do the cleaning ourselves, we are the drop off and pick up point for our partners Bend Rug Cleaning who do amazing work. You can bring your rug into us anytime during our open store hours to get the cleaning process started. In addition to their incredibly thorough 7-step cleaning process, they offer a rug specific protectant that can help repel dirt and stains away from your newly cleaned rug. Let us know if you want an all natural rug pad to pick up with your fresh and clean rug - we will cut it to size for you when the rug gets back from cleaning!

Pricing:

• Wool, Silk, Natural Fibers: $4 / square foot

• Synthetic Fibers: $2.50 / square foot

• Shag:

• If pet urine removal is required: + $2 / square foot

• Protectant treatment: $1.50 / square foot

Lead time:

• Cleaning turn around time is between 4-6 weeks currently (this can vary depending on size & complexity)

We work with a couple of gentlemen locally that we trust in this department. One of them specializes in repairs and cut downs in handmade rugs and the other specializes in cut downs for machine made rugs. Between the two of them, we gotcha covered!

Pricing and lead times are on a case by case basis. Feel free to call our shop for more information, or bring the rug by so we can take a look and let you know if its something they would likely work on.

Absolutely. Area rugs are a great way to add layering, update a room, or cover up older carpet that you may not love. We have a pad specifically designed for area rugs that are going on top of carpet to prevent them from bunching or sliding.